Our Commitment to Your Satisfaction

At Proslat Store, we stand behind our premium garage organization solutions with the same reliability that defines our products. We understand that creating your perfect garage space requires the right tools and systems, which is why we’ve designed a straightforward returns and exchanges process for your convenience.

Return & Exchange Eligibility

Return Window: 15 days from the date of delivery

Condition Requirements:

  • Products must be in original, unused condition
  • All original packaging and materials must be included
  • Products must be free from damage, scratches, or signs of installation
  • All components and accessories must be present

Non-Returnable Items

To ensure customer safety and product integrity, the following items cannot be returned or exchanged:

  • FLOORING & Floor Tiles: Once opened or installed due to hygiene and customization reasons
  • CUT-TO-SIZE PRODUCTS: Any slatwall, cabinets, or racks that have been custom-cut or modified
  • INSTALLED PRODUCTS: Items that have been permanently installed or show signs of use
  • LIGHTING: Opened lighting products including Lynk Light systems
  • ACCESSORIES: Opened packages of Cabinet Accessories, Classic Silver Accessories, or NEW STEALTH Accessories

Step-by-Step Return Process

Step 1: Submit Return Request

Contact our customer service team within 15 days of delivery using the template below:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Dear Proslat Store Team,

I would like to request a return/exchange for my order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Names and Quantities]
Reason for Return: [Please specify reason – incorrect item, damaged, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Phone Number: [Your Phone Number]

I confirm that the items are in original condition with all packaging intact.

Thank you,
[Your Full Name]

Step 2: Receive Return Authorization

Within 1 business day, you’ll receive:

  • Return Authorization Number
  • Shipping instructions and return address
  • Pre-paid shipping label (if return is due to our error)

Step 3: Package and Ship

Securely package all items in original packaging with:

  • Return Authorization Number clearly visible
  • All original components and documentation
  • Copy of your original order confirmation

Step 4: Processing and Resolution

Once we receive your return:

  • Inspection: 1-2 business days
  • Refund processing: 3-5 business days after approval
  • Exchange shipment: Processed within 1-2 business days after approval

Refund Information

Refund Timeline

  • Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal Payments: 3-5 business days to reflect in your PayPal account

Refund Amount

  • Full refund of product purchase price
  • Original shipping fees are non-refundable
  • Return shipping costs are customer’s responsibility (unless due to our error)

Exchange Process

For exchanges of eligible products:

  • Same processing time as returns
  • Price differences will be charged or refunded accordingly
  • Exchanged items ship via your original shipping method
  • No additional shipping fees for exchanges due to our error

Need Assistance?

Our dedicated customer service team is here to help with your garage organization needs:

Email: [email protected]

Response Time: Typically within 1 business day

Mailing Address:
Proslat Store
3837 Birch Street
El Paso, TX 79915
United States

International Returns

As we serve customers globally (excluding some Asian countries and remote regions):

  • International customers are responsible for return shipping costs
  • Customs duties and taxes are non-refundable
  • Please contact us for international return shipping instructions

At Proslat Store, we’re committed to helping you create the organized, professional garage space you deserve. Our returns policy reflects the same quality and reliability built into every Aluminum Slatwall, Fusion PLUS Cabinet, and CORE Toolbox we design.