Our Commitment to Excellence
At Proslat Store, we understand that creating your ideal garage organization space requires precision, quality, and reliability. Our shipping and returns policies reflect the same professional standards that define our premium garage organization solutions.
Shipping Information
Order Processing
All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Cost | Delivery Time | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment | Faster delivery for time-sensitive projects |
| Free Shipping | EMS | FREE on orders over $50 | 15-25 business days after shipment | Budget-friendly option for larger orders |
International Shipping
We proudly serve customers worldwide (excluding some Asian countries and remote regions). International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Returns & Exchanges Policy
Our Satisfaction Guarantee
We stand behind every Aluminum Slatwall, Fusion PLUS Cabinet, CORE Toolbox, and garage organization solution we design. If you’re not completely satisfied with your purchase, we’re here to help.
Return & Exchange Eligibility
- Return Window: 15 days from the date of delivery
- Condition Requirements: Products must be in original, unused condition with all packaging and materials included
- Complete Components: All parts, accessories, and documentation must be present
- Damage-Free: Products must be free from damage, scratches, or installation marks
Non-Returnable Items
To ensure customer safety and maintain product integrity, the following items cannot be returned or exchanged:
- FLOORING & Floor Tiles: Once opened or installed (hygiene and customization reasons)
- CUT-TO-SIZE PRODUCTS: Any slatwall, cabinets, or racks that have been custom-cut or modified
- INSTALLED PRODUCTS: Items showing signs of permanent installation or use
- LIGHTING: Opened lighting products including Lynk Light systems
- ACCESSORIES: Opened packages of Cabinet Accessories, Classic Silver Accessories, or NEW STEALTH Accessories
Step-by-Step Return Process
Step 1: Submit Return Request
Contact our customer service team within 15 days of delivery using the following template:
Email Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Email Body:
Dear Proslat Store Team,
I would like to request a return/exchange for my order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Names and Quantities]
Reason for Return: [Please specify reason – incorrect item, damaged, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Phone Number: [Your Phone Number]
I confirm that the items are in original condition with all packaging intact.
Thank you,
[Your Full Name]
Step 2: Receive Return Authorization
Within 1 business day, you’ll receive:
- Return Authorization Number
- Shipping instructions and return address
- Pre-paid shipping label (if return is due to our error)
Step 3: Package and Ship
Securely package all items ensuring:
- Original packaging is used
- Return Authorization Number is clearly visible
- All original components and documentation are included
- Copy of original order confirmation is enclosed
Step 4: Processing and Resolution
Once we receive your return:
- Inspection: 1-2 business days
- Refund Processing: 3-5 business days after approval
- Exchange Shipment: Processed within 1-2 business days after approval
Refund Information
| Payment Method | Refund Timeline | Notes |
|---|---|---|
| Credit Card (Visa, MasterCard, JCB) | 5-10 business days to appear on your statement | Processed after return inspection and approval |
| PayPal | 3-5 business days to reflect in your account | Direct refund to your PayPal account |
Refund Amount Details:
- Full refund of product purchase price
- Original shipping fees are non-refundable
- Return shipping costs are customer’s responsibility (unless due to our error)
Exchange Process
For exchanges of eligible products:
- Same processing time as returns
- Price differences will be charged or refunded accordingly
- Exchanged items ship via your original shipping method
- No additional shipping fees for exchanges due to our error
Need Assistance?
Our dedicated customer service team is here to help with your garage organization needs and any questions about shipping or returns.
Email: [email protected]
Response Time: Typically within 1 business day
Mailing Address:
Proslat Store
3837 Birch Street
El Paso, TX 79915
United States
Creating Your Perfect Garage Space
At Proslat Store, we’re committed to helping you transform your garage into the organized, professional space you deserve. Our policies are designed to provide the same reliability and quality that we build into every product, from our premium Aluminum Slatwall systems to our innovative Fusion PLUS Cabinets and durable CORE Toolboxes.
Thank you for choosing Proslat Store for your garage organization solutions.