Term and Conditions

1. User Obligations and Responsibilities

As a User of our Site, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the Site only for lawful purposes and in compliance with all applicable laws and regulations.
• Not engage in any fraudulent activities, including unauthorized access to our systems or misuse of payment methods.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Ensure that any products purchased are used in a safe and appropriate manner, following installation guidelines provided.

Failure to comply with these obligations may result in the suspension of your account or legal action.

2. Product and Service Description

Proslat Store offers a wide range of garage organization solutions, including:

• Aluminum Slatwall and PROCORE Slatwall: Durable wall systems for efficient storage.
• Cabinets (e.g., Fusion PLUS Cabinets): Premium storage units designed for durability and style.
• Toolboxes (e.g., CORE Toolboxes): Robust tools storage solutions.
• Flooring and Floor Tiles: High-quality, non-slip surfaces for garage floors.
• Lighting (e.g., Lynk Light): Energy-efficient lighting systems.
• Accessories (e.g., Classic Silver Accessories, NEW STEALTH Accessories): Complementary items to enhance organization.
• Lifts and Racks (e.g., Garage Gator Ceiling Lifts, ProRack): Equipment for maximizing space and functionality.

We strive to provide accurate product descriptions, images, and specifications. However, slight variations in color or design may occur due to manufacturing processes. If you have questions about a product, please contact us at [email protected] before purchasing.

Non-Returnable Items: For safety and hygiene reasons, the following items cannot be returned once opened or installed: FLOORING & Floor Tiles, CUT-TO-SIZE PRODUCTS, INSTALLED PRODUCTS, LIGHTING (if opened), and ACCESSORIES (if opened). Please refer to our Returns & Exchanges Policy for details.

3. Order and Payment Terms

Order Processing

All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order ships. We reserve the right to cancel any order due to errors in pricing, availability, or suspected fraud.

Shipping

We ship to most regions worldwide, excluding some Asian countries and remote areas. International customers are responsible for any customs duties, taxes, or import fees. Shipping options include:

• Standard Shipping: Via DHL or FedEx, cost $12.95, delivered within 10-15 business days after shipment.
• Free Shipping: Via EMS, available on orders over $50, delivered within 15-25 business days after shipment.

Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or weather conditions.

Payment Methods

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. All payments are processed securely. By providing payment information, you represent that you are authorized to use the chosen method. In case of payment issues, we may suspend delivery until resolution.

Returns and Refunds

Our Returns & Exchanges Policy allows returns within 15 days of delivery, provided products are in original, unused condition with all packaging intact. Non-returnable items are listed in Section 2. To initiate a return, email us at [email protected] with your order details. Refunds are processed within 3-10 business days after inspection and approval, depending on the payment method. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.

4. Intellectual Property

All content on this Site, including text, images, logos, and product designs, is the property of Proslat Store or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent. Unauthorized use may result in legal action.

Products such as Aluminum Slatwall and Fusion PLUS Cabinets are proprietary designs. Any modification or resale for commercial purposes without authorization is prohibited.

5. Limitation of Liability

Proslat Store strives to provide high-quality products and services, but we cannot guarantee that the Site will be error-free or uninterrupted. To the fullest extent permitted by law, our liability is limited as follows:

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or Site, such as loss of profits or data.
• Our total liability for any claim related to your order shall not exceed the purchase price of the product in question.
• We are not responsible for delays or failures in performance due to circumstances beyond our control, including natural disasters, strikes, or supply chain issues.
• Users are responsible for proper installation and use of products. We recommend following all guidelines and, if needed, consulting a professional for installation.

This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory.

6. General Provisions

Governing Law: These Terms and Conditions are governed by the laws of the United States and the state of Texas. Any disputes shall be resolved in the courts of El Paso, Texas.

Changes to Terms: We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes constitutes acceptance.

Contact Information: For questions about these Terms and Conditions, our products, or services, please contact us:

• Email: [email protected]
• Mailing Address: Proslat Store, 3837 Birch Street, El Paso, TX 79915, United States

We typically respond within 1 business day. Thank you for choosing Proslat Store to create your perfect garage space. Your trust in our products is valued, and we are here to support you every step of the way.